📘 Basics · Credits

Generation Failed? How Refunds Work on PulseMotionHub

📅 Oct 2026·⏱ 4 min read·PulseMotionHub Team

A failed generation is frustrating, and the first question is always whether you lost credits. In most cases you did not. This guide explains the situations where credits are returned automatically, the ones where they are not, and what to do if something still looks wrong.

Key takeaways

Credits are refunded automatically when a generation fails due to a technical error.
Blocked outputs and refused real-person photos are also refunded. Only blocked outputs add a strike.
Credits used by a successful generation are not refundable, even if you dislike the result.
If a balance looks wrong, contact support with details.

The Policy in Plain Terms

Under our terms of service, credits are non-refundable once consumed by a generation, and PulseMotionHub automatically refunds credits to your account if a generation fails due to a technical error. Content blocked by the safety filter is also refunded. Here is how that works in each situation.

What Happens in Each Case

Situation	Credits	Notes
Technical failure (timeout, provider error)	Refunded automatically	You can try again straight away
Model refuses a photo that looks like a real person	Refunded	Not a strike. Use another model or photo
Safety filter blocks the output	Refunded	Counts as one strike (three means suspension)
Prompt flagged before generation	No credits used	Nothing was generated
Result is delivered but you do not like it	Credits used	Adjust the prompt and try again
Upscale too large for the model	Refunded	Try a lower factor, such as 2x

The strike rules are in the content policy explainer.

If a Generation Fails

Read the message. It usually tells you whether it was a technical error, a refusal or a block.

Check your balance. The refund should already show in your credits.

Try again once. Temporary provider issues often clear quickly.

Change something if it repeats. Try a different model, a simpler prompt or a sharper image.

Contact support if your balance looks wrong or failures keep happening.

Failures are covered.
Credits come back automatically.

Reducing Failures and Disappointment

Use a suitable image: sharp, at least 300×300, JPG, PNG or WEBP up to 5MB. See image preparation.
Test cheaply first. Drafting on a lower-cost model protects your credits. See how to budget credits.
Keep prompts focused. Overlong, contradictory prompts produce poor results, which are not refundable if delivered.
Watch for plan limits. Some models need a Pro or Studio plan, and the app tells you before generating.

Payments Versus Credits

Refunds of credits are different from refunds of payments. Subscription payments already charged for the current period are non-refundable, though you can cancel any time to stop the next renewal and keep access to the end of the period. One-time credit purchases never expire, and unused subscription credits carry over. For the full picture, see how credits work.

Reading the Messages

Error messages are written to tell you what to do next. A message about the image being too small means upload a larger file. A message about the result being blocked mentions the refund and the strike count. A message about a real person’s face says the model declined the photo and that your credits were refunded. If you ever see a charge without a matching result or refund, that is worth reporting, because automatic refunds are meant to handle every failure.

It also helps to keep a note of the model and settings that worked for a given kind of photo. A repeat failure with the same combination is a sign to change the model or the source image rather than retry again.

Contacting Support

Email support@pulsemotionhub.com with your account email, the tool and model you used, roughly when it happened and the message you saw. Screenshots help. If you are asking about a suspension, say so in the subject line.

Frequently Asked Questions

Do I lose credits when a generation fails?

No. If a generation fails due to a technical error, credits are refunded automatically.

What if the safety filter blocks my video?

The credit is refunded and the block counts as one strike on your account. Three strikes lead to suspension.

Are credits refunded if I do not like the result?

No. Credits are non-refundable once consumed by a successful generation. Adjust the prompt and try again, or draft on a lower-cost model first.

Is a refused photo of a real person a strike?

No. The generation is refunded and it does not count as a strike.

Who do I contact if my balance looks wrong?

Email support@pulsemotionhub.com with your account email, the tool and model used, and what you saw.

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