AI Video Content Policy Explained: Rules, Strikes and Appeals
Every AI video service has content rules, and most people only meet them when something is blocked. Knowing the rules in advance saves frustration. This guide explains how PulseMotionHub’s safety checks work, which outcomes cost a strike and which do not, and what to do if you think a decision was wrong.
- Every output passes an automated safety filter before it reaches you.
- A blocked output is refunded and counts as one strike. Three strikes means suspension.
- A model refusing a photo that looks like a real person’s face is refunded and is not a strike.
- You can appeal a suspension by email to support@pulsemotionhub.com.
The Rules in Brief
This is a plain summary of section 5 of the terms of service. You agree not to generate, upload or distribute content that:
- Depicts or sexualizes minors in any way.
- Is obscene, defamatory or hate speech targeting a person or group.
- Depicts real, identifiable people without consent in a misleading or harmful context.
- Infringes the intellectual property of a third party.
- Is meant to harass, threaten or harm someone.
- Facilitates illegal activity.
- Is designed to deceive the public, such as deepfakes used for disinformation.
- Violates the content policies of the AI model providers we use.
Creating sexual or nude imagery of real, identifiable people without their explicit consent is strictly prohibited. For Motion Swap, only use videos you have the right to use and faces of people who have consented.
How the Safety Filter Works
Every generated output passes through an automated content safety filter before it is delivered. If an output is blocked, it is not delivered, the credit you spent is automatically refunded, and the block counts as one strike on your account.
What Counts as a Strike
| What happened | Credits | Strike? |
|---|---|---|
| A technical error on our side or the model provider’s | Refunded automatically | No |
| The model declines a photo because it looks like a real person’s face | Refunded | No |
| The safety filter blocks the finished output | Refunded | Yes, one strike |
| A prompt is flagged before generation | Nothing is generated and no credits are used | No |
| A successful generation you simply dislike | Credits are used | No |
The details of refunds are in what happens when a generation fails.
Three Strikes
- Three strikes trigger automatic suspension.
- Suspension stops future renewals and credit charges, so you will not be billed again.
- Amounts already charged are non-refundable, in line with the payment terms.
- A suspended account can still sign in to see its status but cannot generate or purchase.
Why a Photo Can Be Refused
Some models from outside providers refuse photos that look like real people’s faces, to protect privacy and likeness. If this happens, your credits are refunded and it does not count as a strike. Options: use a different model (Kling models handle many portrait photos), use a photo of a subject that is not an identifiable person, or use your own consented photo with a model that accepts it. See face fixes for related tips.
How to Stay Well Clear
Start with your own photo.
Appeals
If you think your account was suspended in error, email support@pulsemotionhub.com. Appeals are reviewed manually, and you will receive the outcome of the review. Include your account email and what you were trying to create. For rights questions around finished videos, see commercial use explained.
Frequently Asked Questions
What happens when an output is blocked by the safety filter?
It is not delivered, the credit is refunded automatically, and the block counts as one strike on your account.
How many strikes lead to suspension?
Three. Suspension stops renewals and future credit charges, and the account can still sign in to view its status.
Does a refused real-person photo count as a strike?
No. When a model declines a photo because it looks like a real person’s face, the generation is refunded and does not count as a strike.
How do I appeal a suspension?
Email support@pulsemotionhub.com. Appeals are reviewed manually and you will be told the outcome.
Can I generate videos of real people?
Only with their consent and not in a misleading or harmful context. Never sexualize or deceive with a real person’s likeness.
Related Articles
- Can I Use AI Videos Commercially? What Our Terms Say
- Generation Failed? How Refunds Work on PulseMotionHub
- How AI Video Credits Work: Charges, Refunds and Carry-Over
- AI Video Faces Look Distorted? Ten Fixes for Drifting Faces
- AI Dance Videos of Real People: Consent, Rules and Good Practice
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